Optical 10110446

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

What is the MOQ (minimum order quantity) per order?

Our MOQ is 12 pieces per frame color. For Private Label projects, where we add your brand to the frames, we require a minimum order value of U$500. More details at Contect us for more info.

How does the warranty process work?

The process is very simple. Just send a couple of photos of the defective piece and we will provide the model replacement during next purchasing or refund the amount.

What is the process to get started with my Private Label order?

The process to get started with your Private Label project is simple: Logo: Please send me your logo and guidelines on where you want it placed Frames Styles: You can select and pay for the styles which you are interested in directly in our website through card or paypal MOQ: For Private Label, the minimum quantity that we accept is USD $500 per order and 6 pieces per color Delivery: We take 10-15 days to print the logo in the selected frames and ship it to you by air which should take another 7 days to arrive References: You can check out some reference photos of our private label solution and other information at https://glasses-share-test.myshopify.com/pages/purchasing-process